On May 8, 2025, I used Akbank’s mobile banking app to send a Western Union transfer. I paid ₺[amount not provided] for this transaction. Unfortunately, due to a minor lowercase spelling error in the recipient’s name, the money did not reach the intended person. Since that day, I have repeatedly requested a refund but have faced only frustration.
Despite receiving multiple refund codes and MTC numbers, every attempt to resolve this has failed. I physically visited several Western Union branches, but none of them processed the refund. Instead, they redirected me from one branch to another without offering a solution. I contacted customer service dozens of times, yet I was met with the same unhelpful responses each time.
For nearly two months, I have been emotionally drained and financially impacted, unable to access my own funds. This situation has caused significant stress and wasted countless hours of my time.
I demand the immediate refund of my money without further delay. I expect Akbank and Western Union to take responsibility for their system and service failures.
On October 7, 2024, I accidentally transferred ₺ to a $ account at Akbank from my bank. Unfortunately, the funds have not been delivered to the intended recipient and have been stuck in Akbank’s account for more than a month now. I have exhausted all avenues to resolve this issue, reaching out to cu...
On October 2, 2025, I made a money transfer through Western Union using mobile banking. The amount I sent was successfully received by the recipient’s account, but even though payment was issued on their end, the money was never collected — and no refund has been made to me either. The last four dig...
On June 1, 2025, I sent money from the U.S. to Turkey via IBAN using Remitly. I carefully entered the recipient's name correctly during the transfer. However, Remitly somehow altered or mishandled the name, and now the system shows it as if the name was entered incorrectly—something I absolutely did...
On July 27, 2025, a withdrawal of ₺2,346 was made from my Akbank account without my knowledge by a company I do not recognize. I noticed this transaction in my account activity on July 28, 2025. I immediately reported the issue to Akbank customer service through the mobile app and created a dispute ...
On 05.10.2024, I attempted to deposit money into my Akbank account using the PTT Batman Merkez ATM. Although I placed an amount between ₺23,400 and ₺25,000 into the machine, a system error occurred after the ATM accepted the cash, the transaction was not completed, and the deposited amount was not r...
Comments