The Western Union branch at Beylikdüzü Aynalı Çarşı first claimed they had no U.S. dollars, then said they could give part of the money in dollars and the rest in Turkish lira. They also offered to convert part of the amount to lira using an exchange rate lower than the market rate. When I insisted that they had dollar reserves and should pay me accordingly, they responded, “We need to make money too.” What kind of logic is that? I reported them to the central office and am now waiting for a response. Let’s see if there will be any serious consequences. If not, I will no longer use this service. These are behaviors unworthy of a reputable company like Western Union. They need to monitor their staff and branches more closely to prevent such incidents. If they continue to ignore complaints that seem small, they risk losing to other smaller firms they currently look down on—and by then it may be too late. Consider this a small warning from me to Western Union management.
I went to Koçtaş Western Union to collect a euro transfer, but they refused to give me my money in euros, claiming they had none available. Instead, they offered to pay me in dollars, but at an extremely unfair exchange rate of ₺37 per dollar, causing me to lose ₺800 in the process. After speaking ...
Western Union pays me in Euros. However, when I visit WU branches, they demand on paying me in Turkish Lira, saying that Euros are not accessible. It is a covert commission system. They try to offer me a lower exchange rate. And we have already paid the commission to WU! This occurs at several branc...
On June 11, 2024, I sent dollars from Uzbekistan to Turkey via Western Union. For two days now, the recipient has been unable to withdraw the money through mobile banking. When they called customer service, they were told it was a special transfer that needed to be collected at a branch. However, up...
MoneyGram has become completely unreliable. I went to Ozan İletişim in Zeytinburnu, Istanbul to collect a 200 USD transfer, only to be told they "had no dollars" to give me. Instead, they offered Turkish Lira at a rate of ₺37 per dollar, while the actual exchange rate was ₺38. This is outright expl...
I’m trying to receive money through Western Union, but the agents are only offering 500 Euros in Turkish Lira at their own arbitrary exchange rates. Despite requesting Euros, they insist that only 500 Euros are available and claim that banks won’t provide more. It seems like all agents are following...
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