VTech Baby Monitor Fails After 2 Months - Slow Warranty Process

I bought a VTech Baby Monitor a couple of months back, but it suddenly stopped functioning last week. I reached out to VTech's customer service via email and got a prompt response on March 26th. They asked me to provide photos and documents so that they could proceed with replacing the product. I quickly provided all the requested information on the same day. Unfortunately, I have yet to receive any further communication and, despite their assurance, a replacement camera has still not been sent. VTech's customer service appears to be lacking in efficiency, particularly when it comes to handling warranty claims. This can be quite frustrating for parents, as a baby monitor is a vital product for many. I depend on it to guarantee my child's safety and well-being, and VTech's delayed response is completely unacceptable. I really hope they can speed up the replacement process and improve their customer service going forward.