I purchased a baby monitor from Weewell. While the device was still under warranty, the charging port began to have connection issues, and eventually, I could no longer charge the device. I rely on the monitor at night to hear my baby and respond accordingly. I sent it in for repair on July 11. Since then, I have followed up by phone four times. Still, I have no information on when or whether the device will be repaired, or what the current status is. When I asked the representative during one of the calls what I should do, I was simply told that “they will contact you if they can repair it”—but I was not offered any alternative solution. It is very disappointing that such a good device has such poor service in terms of speed, communication, and information. Even though I was very satisfied with the product itself, due to this poor after-sales service experience, I will not be purchasing from this company again. The reason I'm writing this is, firstly, to urge the repair of my device and its prompt return, and secondly, to inform others following this platform about the lack of service and communication.
I bought a VTech Baby Monitor a couple of months back, but it suddenly stopped functioning last week. I reached out to VTech's customer service via email and got a prompt response on March 26th. They asked me to provide photos and documents so that they could proceed with replacing the product. I qu...
The battery life on my Weewell baby monitor is extremely short, requiring constant recharging. Even after charging it overnight, the battery barely lasts three hours the next day. I find myself having to keep it plugged in most of the time, which defeats the purpose of a wireless monitor. Is this a ...
I'm having some trouble with my Baby Monitor Smart WiFi with Camera & 7-inch screen. It seems to have a sound issue and isn't working properly when it comes to alerts. I bought it 14 months ago, and lately, the battery has been losing charge at a rapid rate. It's quite frustrating that the device br...
few years ago, I bought a Weewell steam machine. When I opened the first product box, it did not produce steam. I sent it back and bought the same product again from another seller. The new product worked and I used it for a few months without any problems. Recently, the product suddenly started to...
I purchased three Samsung VR7700 robot vacuums just three months ago, and I’m already dealing with major issues on two of them. One unit won’t connect to Wi-Fi, and the other has a charging issue—it simply doesn’t charge at all. I brought the vacuum with the Wi-Fi issue to the Samsung service cente...
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