On March 12, 2025, I submitted my ViewSonic VX2718-2KPC-MHD monitor (Serial No: WAL223600457) to the authorized service center, requesting a replacement under warranty. However, on the same day, I received a message stating that my request was denied because the product was considered "out of warranty." However, I purchased this product on March 23, 2023, meaning it is still within the 2-year legal warranty period. According to Article 56 of the Consumer Protection Law No. 6502 and Article 6 of the Warranty Certificate Regulation, the warranty period begins from the date of delivery to the consumer. To resolve this unfair situation, I have called both ViewSonic and KVK multiple times, but I have been unable to reach anyone. Neither their customer service nor any representatives are responding. I am requesting the relevant authorities to urgently contact me and resolve this issue. Despite being within the warranty period, I am being denied my rights and cannot find anyone to assist me. I expect the authorized service to correct this mistake and uphold my legal rights. I demand an urgent solution from the brand and the authorized service!
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