I sent my Dyson V11 product for servicing, and they quoted 4700 ₺ to replace the part. I made the payment immediately. However, despite receiving an email on March 5th stating that the product was repaired and would be shipped via courier, it's now the 29th, exactly 24 days later, and my product still hasn't been delivered. Despite contacting customer service at least five times and emphasizing the urgency of my upcoming trip, I haven't received a satisfactory response. It's baffling how they can't send a repaired product within the same city within 24 days. I'm disappointed with the poor service and regret choosing Dyson-authorized service. It's frustrating to be without a vacuum cleaner for a month. I advise against using Dyson-authorized service for repairs.
I contacted Dyson for repair service because my vacuum cleaner broke down. Before the product even reached their service center, I was charged ₺5,600. The service team later came to collect the vacuum cleaner, but since then, it has never been returned, and the entire process has turned into a night...
I sent in my Dyson V11 Absolute vacuum cleaner for maintenance service, which cost me ₺4,999. I made sure to ship it in its original packaging, clean and in excellent condition. But what I received in return was completely unacceptable. First, Dyson returned my device in a completely different box,...
I delivered my Dyson V11 vacuum cleaner to service on August 13 because it intermittently displayed a warning that the air ducts were clogged. However, since the service intervention, my vacuum cleaner has stopped working altogether. The product, which was functioning before, was returned to me in w...
I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me...
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