I bought a product from dgnteknoloji (B**** D****) on 17.11.2023 via the N11 website, hoping for an easy transaction with a trusted seller. Regrettably, after a mere 3 months, the product experienced a malfunction, forcing me to return it for either a control, exchange, or refund. I immediately returned the product to the company via N11, with the expectation that the matter would be resolved expeditiously. Unfortunately, I've been dealing with a frustrating and lengthy process that shows no signs of coming to an end. Unfortunately, the store where I bought the item has closed down, which has made it hard to get in touch with the seller. Despite my repeated attempts to seek assistance from N11, I have not received any helpful support. I have been very upset with N11's customer service. They have been completely unresponsive, leaving me feeling completely in the dark about the status of my return and whether or not I will ever receive a refund or a replacement product. This experience has greatly undermined my trust in both the seller and N11. I had hoped for a straightforward solution to address the issue with the product, but unfortunately, I find myself stuck with a defective item, no reimbursement, and no clear way to move forward. I strongly encourage N11 to assume responsibility and promptly resolve this matter to prevent additional customers from experiencing the same frustrating situation.
I'm having a really tough time with the LCD product I bought from N11. The order number is 202259338436. The item arrived in a defective condition, but even though I followed the return procedure and sent it back, the process for getting a refund has been delayed. Even after trying to reach out to c...
On December 23, 2024, I placed an order from the "IngcoTürkiye" store on the N11 site, which was active and open for sales at the time but is now closed. Despite the store's low rating (7.4), I assumed there wouldn’t be any issues and ordered the "Ingco HLNP28168 Needle Nose Pliers 160 MM." Before a...
I bought a Poco X7 from N11 on January 20, and unfortunately, the product was defective. I sent it back right away, but my refund hasn’t been processed yet. I have encountered this issue with N11 before, and it's frustrating to have to deal with it once more. Their lack of support for the products s...
I attempted to return a product I bought from N11, but the seller refused the return, and I never received the product back. I have been waiting for a solution ever since. When I reach out to the seller, they send me to N11's customer service, but then N11's customer service tells me to contact the ...
I used the N11 shopping platform to make a purchase on March 6, 2024, using the order number 208574938432. From a store on the N11 website, I purchased two laptops. Everything about the product's exterior packaging was perfect. The moment I opened the box, I could tell everything was OK. But when I ...
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