Vodafone Turkey Does Not Allow Remote SIM Re-Verification From Abroad
I have been having a problem with the new Vodafone Turkey re‑verification rules for my mobile line for about 20 days. I am currently outside of Turkey and Vodafone asks me to re‑verify my identity, but they do not provide any remote solution for foreigners, while other Turkish operators allow this to be done through the immigration office application. Because I am abroad, it is not possible for me to visit a store in Turkey, and my line is at risk of being blocked or already restricted due to this re‑verification request. When I contact the call centre, they only tell me to send an email to support, but my emails are not answered and no concrete solution is offered. I request that Vodafone urgently allows me to complete the re‑verification process remotely, similar to other Turkish operators, so that my line can continue to stay active without interruption while I am abroad, and that my emails and requests are answered promptly.
I have been dealing with Vodafone's new re‑verification rules for about 20 days while abroad. They ask me to re‑verify identity but provide no remote solution for foreigners. I was told to send an email, which remains unanswered. I expect an online verification option like other Turkish operators, but have received no reply, making the experience very bad.
