Vodafone Netflix Not Cancelled After Switching To Lowi Overcharge

I had been a Vodafone customer for more than 12 years and recently changed to Lowi. My Lowi contract is dated 16 February, and before requesting the change I had a Vodafone tariff that included a fibre + mobile + TV pack, to which I later added Netflix as an extra complement. When I processed the change of operator, Vodafone sent me messages confirming that my services were cancelled, including Netflix. However, despite those confirmations, I later discovered that the cancellation had not been carried out correctly. I have already been overcharged, and when I called Vodafone I was told that, due to my “special tariff with streaming pack included”, the line had not been cancelled and that I could not make any claim. In that same call they told me they were cancelling all my services, including Netflix, but today Netflix still appears as active with Vodafone. I want to stress that I have SMS from Vodafone clearly confirming the cancellation of Netflix on 20 February. Even so, when I try to activate Netflix through Lowi, the system does not allow me to do so because it shows that the subscription is already active with Vodafone. I called Netflix and they informed me that from their side they cannot do anything because the activation is still linked to Vodafone. Despite the SMS confirming the cancellation on 20 February, to this day I still cannot activate the service through Lowi due to this error. My Vodafone account number is 043741007. I accept the proportional charge from 16 to 22 February as the end of the billing period, but from 22 February onwards I do not consider that Vodafone has any right to charge me a single cent for Netflix, since I had already requested the cancellation and had confirmation SMS. I am convinced that they will try to issue an invoice on the 22nd, and if any direct debit is made after that date for this concept, I intend to return it. I request that Vodafone definitively cancel the Netflix service linked to my old account, that they stop any further billing for Netflix from 22 February onwards, and that they ensure that my Netflix account is completely released so that I can activate it without problems through Lowi.