Vodafone Charged Me More Than My Expected Monthly Bill

I am writing to file a complaint regarding my Vodafone Redli 50 GB mobile bill, which is significantly higher than I expected.

My monthly tariff fee is 720 TL, and I was informed that there is also an iTunes charge of 320 TL. Based on this information, I expected my total bill to be approximately these amounts. However, my invoice dated August 7, 2026, was issued for approximately 1,400 TL, and it is not clear where the remaining charges came from.

I am currently abroad, so instead of calling customer service, I contacted Vodafone through its artificial intelligence support system. Unfortunately, I did not receive a clear or satisfactory explanation regarding why my bill is so much higher than expected.

I find it unacceptable that I am unable to obtain proper customer support while also being charged additional amounts without a transparent breakdown of the charges.

I respectfully request a detailed written explanation of every charge included in my invoice. If any charges have been applied incorrectly or unjustly, I request that they be removed immediately and refunded to my Vodafone account or my original payment method.

Please review my bill as soon as possible, correct any billing errors, and provide written confirmation of the outcome.