Vodafone Disabled My e-SIM Transfer, Is Not Responding to My Emails

I am unable to transfer my Vodafone e-SIM card to my new phone. According to the warning on the phone, e-SIM transfer has been disabled by the operator. Initially, I tried to add the e-SIM again using the QR code provided during my e-SIM application, but since the QR code is no longer valid, this is not possible. When I contacted Vodafone customer service, my issue was not resolved, and I was asked to send an email to [email protected]. I sent my first email on March 3 and a follow-up on March 5, but I have not received any response. Since I am currently traveling abroad, I have no access to a Vodafone store. I was able to transfer the e-SIMs from my other two operators to my new phone without any issues.