I ordered a wardrobe from Vivense, but it wasn’t delivered on the promised date. I emailed their support team, but they didn’t provide any clear or helpful information. I’ve also tried reaching out to customer service, but haven’t been able to speak with anyone who can resolve the issue. The delay in delivery is causing a lot of inconvenience for me. I urgently expect a proper response and a resolution to this matter. Vivense, please address this immediately and ensure my product is delivered as soon as possible!
The installation of my active order is scheduled for October 21-27, while the delivery is shown as November 13-20. How can installation happen before delivery? Also, the delivery time is shown as 1 month later than the information given to me, which stated it would be delivered on October 21-28. Can you deliver as informed? I placed my first order on August 31, and I've been waiting for 2 months since then. If it doesn't arrive, I will cancel the order. I am experiencing inconvenience now. For 2 months, the delivery date of the product has been continuously postponed to a later date.
The assembly of the wardrobe I bought from Vivense still hasn't been finished since October. I’ve called a bunch of times and tried to follow up, but I haven’t heard anything back, and the system still says the installation service is on its way. It just adds to the frustration that I've already pai...
I placed an order with Vivense five months ago, and to my disappointment, it has yet to be delivered as of March 28, 2024. I've already made the payment, but I still haven't received the product. In addition, I'm having trouble getting in touch with the store where I made the purchase and customer s...
On December 29, 2023, I placed an order with an estimated delivery window of January 22-25. Today is January 31st, and the item is still nowhere to be found. Dealing with customer service has been quite frustrating, as I've been trying to get someone to help with my issue for the past 5 days. Regret...
I bought a wardrobe from Vivense, but they sent the wrong parts. They initially said the correct pieces would be sent later, but nothing was done. The...
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