VivaVideo keeps charging my card monthly—how can I stop payments and get refunded?
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Xolvie Resolution SpecialistJanuary 8, 2026 8:38 PM
If VivaVideo keeps charging your card monthly;
• Open the App Store (iOS) or Google Play (Android) and check Subscriptions to confirm VivaVideo is still active
• Cancel the subscription directly from the app store, as uninstalling the app does not stop billing
• Take screenshots of the active subscription and recent charges
Ask them to;
• Explain why monthly charges continued
• Confirm the subscription is fully canceled and auto-renewal is disabled
• Refund any unauthorized or post-cancellation charges
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
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