After using VivaVideo for free for a few days, I was charged unknown fees. How can I deal with this?

I used the free trial of the VivaVideo app and canceled my subscription before the trial period ended. However, despite this, on 24.09.2025, an amount of 1,339.90 ₺ was withdrawn from my card ending in 5001 without my permission. No payment should have been taken after the trial period expired. I co...

Even though I only tried the free version of the VivaVideo app once, a charge of $31 was withdrawn from my credit card on October 8, 2025, because I didn’t delete the app. I did not receive any notification or warning in the app, and I never gave consent for any subscription renewal or payment. Aft...

I was using the VivaVideo app on my iPhone 11, and on October 1, 2025, a charge of $55 was withdrawn from my account through the App Store as a yearly subscription fee, without my knowledge or consent. I did not receive any notification or reminder that the free trial would automatically convert int...

I was using the VivaVideo app on my iPhone 13 under the username “Sevcin.” In October 2025, a $55 annual subscription fee was charged to my account through the App Store without my knowledge or consent. I had no idea that the app would automatically convert to a paid membership after the trial perio...

On September 28, 2025, at 12:29 p.m., a charge of $33 was made to my credit card under the name VivaVideo. However, I only use the free version of the VivaVideo app and do not have any active subscription. I am also not currently using the app. I never started a membership or gave payment authorizat...

I used the free trial of the VivaVideo app and canceled my subscription before the trial period ended. However, on September 24, 2025, $31 was withdrawn from my Ziraat Bank card ending in 9142 without my consent. No payment should have been taken after the trial period expired. I contacted my bank ...

Today, while using my iPhone 13 to edit photos, I downloaded the VivaVideo and InShot apps. Without any confirmation screen or notification, a total of $47 was charged to my card (last four digits: 4985) — $31 from VivaVideo and $16 from InShot — all in one transaction. It was my first time startin...

On September 16, 2025, an amount of $31 was deducted from my bank account via Google Play for the VivaVideo app, even though I never subscribed to any plan on my Android device. I did not give any consent or authorization, nor did I receive any notification or message regarding such a payment. When...

I paid $55 through the App Store for a VivaVideo subscription on my iPhone. However, even though I canceled the subscription through the app today, the refund has not been processed. I have not yet contacted customer service about this issue. I request that my payment be refunded as soon as possible...

On August 17, I downloaded the VivaVideo app on my iPhone. The app displayed a yearly subscription fee of $55, but I did not approve the purchase because I didn’t want to subscribe. However, since the app offered a 3-day free trial, I forgot to delete it, and once the trial ended, $55 was charged to...

On August 12, 2024, at 3:52 p.m., a yearly VIP subscription was activated on the VivaVideo app without my consent, and $55 was charged to my account. I use the app through the App Store with the email address g*************@icloud.com**. I just discovered this charge and want to clarify that I never...

VivaVideo has withdrawn $33 from my account without my knowledge or consent. There is no available contact information to reach their support team — this situation is completely unacceptable. I demand an immediate refund of my money. If the refund is not issued, I will take the necessary legal acti...

I purchased a 1-month VivaVideo VIP membership on May 26, 2025, but as of June 5, 2025, the app says I don’t have VIP access and I can’t create videos. I paid for a full month, yet it’s only been 10 days, and I’m unable to use the features I paid for. I request that my VIP membership be reactivated...