After using VivaVideo for free for a few days, I was charged unknown fees. How can I deal with this?

If you’ve used the free version of VivaVideo and unknown charges appear, follow these steps to request a refund:

• Check your app store account (Google Play or App Store): review the subscription history linked to VivaVideo and verify whether the charge was an authorized payment.

• Cancel the subscription immediately from the store:
– On iOS: Settings → your Apple ID → Subscriptions → VivaVideo → Cancel
– On Android: Play Store → Menu → Subscriptions → VivaVideo → Cancel

• Write to VivaVideo’s official support: use the email [email protected] or go to the contact form at https://www.vivavideo.tv/contact.html to explain that you were charged without consent.

• Attach all documentation: include a screenshot of your bank statement showing the charge, the order number if you have it, the date of the charge, and explain that you only used the trial version.

• Finally, if you receive no reply within 48–72 hours, consider filing a complaint on Xolvie to seek a resolution.