On January 10, 2026, I started the 3-day free trial subscription for an app called Vivavideo on my iPhone through the App Store. Even though the app clearly stated that there would be no charges during the free trial period, on the very same day, without any additional confirmation screen, warning, or notification of any kind, a $53 charge was added to my Turkcell bill.
Charging such a high amount for a service I only used for trial purposes — especially after promising it would be free — is clearly unfair and misleading. When I reached out to Apple Support about the issue, they specifically stated that Vivavideo is the party responsible for the problem and that they did not resolve my complaint. Despite that, Vivavideo has offered no solution to date and has done nothing to remedy my situation.
I absolutely do not accept the $53 charge that was added to my account while the free trial was still active. Because this practice is contrary to both the law and consumer rights, I demand that the unjust $53 charge on my January 10, 2026 bill be canceled immediately and completely removed from my invoice, and that this wrongful billing be stopped at once. If this issue is not resolved, I will pursue my case with the Consumer Arbitration Board and all necessary official authorities.
On November 29, 2025, I started a 3-day free trial subscription for an app called Vivavideo through the App Store. Although the app clearly stated that no charges would be applied during the free trial period, on that same day without any confirmation screen or additional notice, a $53 charge was ad...
I started a subscription on the VivaVideo app that was shown on the App Store as a 3-day free trial. However, despite there being no confirmation screen or clear disclosure, I discovered on January 10, 2026 that $53 had been charged to my card for an annual Premium subscription. As soon as I notice...
On August 17, I downloaded the VivaVideo app on my iPhone. The app displayed a yearly subscription fee of $55, but I did not approve the purchase because I didn’t want to subscribe. However, since the app offered a 3-day free trial, I forgot to delete it, and once the trial ended, $55 was charged to...
I started a subscription to the Vivavideo app because the information stated there was a 3-day free trial. However, before the 3-day trial period ended, on December 28, 2025 at about 7:37 PM, an annual subscription fee of $53 was charged from my account. I initiated this service to take advantage o...
The app VivaVideo initiated a free trial based on a video that appeared while my daughter was using my iPhone, and a $53 charge was made to the credit card linked to my App Store account. As a result of this action—triggered unknowingly by a small child—I ended up paying for an app that I never inte...
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