Paid for VivaVideo Subscription but Lost VIP Features Early

Erdem
VivaVideo
June 5, 2025 10:34 PM7

I purchased a 1-month VivaVideo VIP membership on May 26, 2025, but as of June 5, 2025, the app says I don’t have VIP access and I can’t create videos. I paid for a full month, yet it’s only been 10 days, and I’m unable to use the features I paid for.

I request that my VIP membership be reactivated immediately or that my payment be refunded. VivaVideo needs to resolve this issue, as charging money without providing the promised service is unacceptable.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

VivaVideo charged me for an annual subscription without notifying me after the free trial. How can I request a refund?

32 Complaint

After using VivaVideo for free for a few days, I was charged unknown fees. How can I deal with this?

18 Complaint

Similar Complaints

VivaVideo Charged Me Without Asking

Gizem
VivaVideo
August 14, 2025 9:34 PM16

On August 12, 2024, at 3:52 p.m., a yearly VIP subscription was activated on the VivaVideo app without my consent, and $...

VivaVideo Charged Me After Free Trial — How to Get a Refund

Şükriye
VivaVideo
November 9, 2025 5:12 PM47

Even though I only tried the free version of the VivaVideo app once, a charge of $31 was withdrawn from my credit card o...

VivaVideo Charged $55 After Free Trial Ended

Burcu
VivaVideo
August 18, 2025 8:53 AM26

On August 17, I downloaded the VivaVideo app on my iPhone. The app displayed a yearly subscription fee of $55, but I did...

VivaVideo Charged $55 Without Permission — How to Get a Refund

Sevcan
VivaVideo
October 3, 2025 12:19 PM19

I was using the VivaVideo app on my iPhone 13 under the username “Sevcin.” In October 2025, a $55 annual subscription fe...