On 06.09.2025, a ticket purchase of ₺22,475 was made through Viagogo for the Mahsun Kırmızıgül concert at Harbiye, without my knowledge or consent. The ticket provided does not even include a seat number, making the situation even more suspicious. My order number is 621569549.
Since this transaction was not made by me, I immediately contacted my bank, filed a dispute, and canceled my card. However, the bank informed me that the refund process also requires the merchant—in this case, Viagogo—to reverse the charge. When I reached out to Viagogo’s customer service, I was told outright that they do not allow cancellations or refunds. I do not have an active Viagogo account, which makes resolving this issue even more difficult.
I demand the immediate cancellation of this unauthorized transaction and a full refund of the ₺22,475 taken from my card. If this matter is not resolved, I will proceed with filing a formal complaint with the Consumer Arbitration Committee to protect my rights.
Dear Viagogo Team, With order number 615575556, I purchased two tickets for the Ludovico Einaudi concert scheduled for September 27, 2025, at Istanbul Volkswagen Arena. I selected seats in Block 204, where the listed price was ₺2.944 per ticket. Based on this, I expected to pay around ₺5.888 in tot...
On 31.08.2025, I attempted to purchase a ticket for the Frankfurt – Galatasaray Champions League match through Viagogo. The ticket price was displayed as €37, but without any confirmation message or approval from me, my credit card was charged €1,100. This was done without my consent, and I have bee...
On 25.08.2025, two tickets for the Gençlerbirliği–Fenerbahçe football match were purchased through Viagogo without my knowledge or consent. A total of ₺70,000 was charged to my İş Bankası credit card. I received no confirmation SMS, email, or approval notification from either my bank or Viagogo rega...
A ticket purchase was made through Viagogo without my consent for the 999999999 Zorlu Istanbul event. Without my approval or knowledge, and without sending me any confirmation code, €124.14 was charged to my card, and this amount is currently shown as pending. I reported the issue to Viagogo’s onlin...
On 23.09.2025, at around 22:45, a purchase of ₺10,067.84 was made through Viagogo using my Enpara credit card without my knowledge or consent. I have never shared my card details with anyone, yet this transaction was carried out entirely without my involvement. As soon as I noticed, I contacted my b...
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