VakıfBank Mobile App Customer Signup Failure
On November 4, 2025, I attempted to become a customer through the VakıfBank mobile app, but the process was interrupted and left incomplete. I then called customer service and was told I couldn’t proceed remotely and needed to visit a branch instead. When I asked the representative what the issue was with the mobile app, they were unable to provide any clear explanation. When I later went to the branch I was directed to, I was charged a ₺600 fee just to open an account. While I expected to complete the customer onboarding smoothly and free of charge through the mobile app, I encountered a technical issue and was then charged an additional fee at the branch. I request that VakıfBank clearly identify the issue occurring during the mobile app registration process, explain it transparently to customers, and waive the ₺600 account opening fee charged at the branch. I demand that the process be completed seamlessly and free of charge through the mobile app, or that the same process be provided free of charge at the branch.
