On the morning of October 14, around 7 a.m., I made an EFT transaction of ₺5,000 through the VakıfBank mobile app. During this transaction, a fee of about ₺6 was deducted. No information about this fee was provided beforehand, and I wasn’t notified in any way. When I called VakıfBank customer service to ask about it, I was told to visit a branch without any attempt to address my concern. I experienced inconvenience both because the fee information wasn’t shared before the transaction and due to the lack of interest from customer service. I request that the deducted EFT fee be refunded to me.
On October 27, 2025, ₺22,502.33 was withdrawn from my VakıfBank salary account without my knowledge or consent. This transaction occurred entirely without my involvement, and I received no information about how or by whom the money was withdrawn. I contacted both customer service and the branch rega...
On November 4, 2025, I attempted to become a customer through the VakıfBank mobile app, but the process was interrupted and left incomplete. I then called customer service and was told I couldn’t proceed remotely and needed to visit a branch instead. When I asked the representative what the issue wa...
A fee was taken from my VakıfBank account without my consent. I reached out to customer service to thoroughly explain the issue, seeking clarity on the situation. They didn't provide any explanation or assistance; they just canceled my card and disabled it entirely. After everything, they instructed...
On December 9, I withdrew a personal loan of ₺80,000 from my Sky Limit account using the VakıfBank mobile app. I observed a deduction of ₺3,150 labell...
On September 6, 2025, an unauthorized purchase attempt for ₺7,986 was made using my VakıfBank card ending in 5636 at a merchant listed as EPİC*EPİC Games Store. The transaction did not go through because my account balance was insufficient. However, last month, the same company successfully charged ...
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