On June 21, 2025, at around 18:00, I attempted to deposit ₺29,600 into my VakıfBank account via a shared ATM belonging to Ziraat Bank. During the transaction, the ATM displayed a warning saying “Your money has been seized,” and the money I deposited remained inside the machine. I did not receive any receipt after the transaction. I immediately went to the relevant bank branch to report the situation, but I was told “there’s nothing we can do” and received no assistance. This is the first time I have experienced such an incident, and my grievance has been ongoing for about a month and a half. So far, a total of ₺19,100 has been refunded to my account in two separate transactions, but ₺10,500 is still missing. I had exchanged gold to deposit this money specifically to make a payment to Katılım Evim, and since I could not make the payment, I am facing significant hardship. I urgently request that my grievance be resolved and that the missing ₺10,500 be refunded to my account.
On October 4, 2025, at 15:57, I attempted to withdraw ₺500 from a Ziraat Bank ATM located on Vatan Street, in front of Beykoz Oral and Dental Health Center in the Çubuklu area of Istanbul, using my Akbank debit card. The ATM displayed a message saying “cash cannot be dispensed,” and I did not receiv...
On September 30, 2024, I tried to put ₺21,100 into my account using a Vakıfbank ATM. So, ₺11,100 went through just fine, but the machine swallowed the other ₺10,000. I reached out to customer service and submitted a request three times, but I still haven't seen my money credited to my account. It's ...
On May 16, 2024, at 12:11 PM, a VakıfBank ATM malfunctioned during my transaction and withheld my money. I waited for 5 minutes, retrieved my card, but didn’t receive the ₺2500 I deposited. I stayed at the ATM and used my Ziraat Bankası card to withdraw an additional ₺1000 before leaving. I reported...
On 12.05.2025, between 23:00 and 23:20, I tried to deposit money at the Garanti ATM located at the Ankara Terminal. Since the ATM was out of service, I attempted to deposit 11,700 TL using a QR code at the nearby VakıfBank ATM. I canceled the transaction because the service fee was too high, but the...
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