On April 6, 2025, I made a hotel reservation through Turna.com (Reservation No: 9062798172814). Shortly after booking, I realized I had entered the wrong number of guests. So, I checked the details within an hour and canceled the reservation right away.
When I contacted customer service, they assured me the refund would be processed within 1 business day. But after 48 hours passed and no refund appeared in my bank account, I reached out again. This time, they told me the refund had been processed but that the timing “depends on the bank.”
I know this excuse well—because I’ve received refunds from other service providers before, and they showed up the same day. I waited another 24 hours, contacted them again, and got the same copy-paste response.
I don’t know what’s more disappointing—being treated like I don’t know how refunds work or realizing they’re probably just holding my money to earn interest. Either way, this was my first and last time using Turna.com. If the refund doesn’t appear soon, I’m deleting the app for good.
I purchased international tickets from Turna.com with an expensive cancellation and refund option, expecting a hassle-free process if I needed to cancel. Despite canceling our tickets in early August 2024, I have yet to receive my refund. I’ve sent multiple emails, only to be met with various excuse...
On April 1, 2025, I bought a bus ticket through Turna.com. While selecting my seat, there was a technical issue or some kind of glitch, and my card was charged three separate times for the same ticket. I immediately contacted customer service, and they assured me that two of the charges would be re...
On July 12, 2024, I inquired about the availability of a rental property through Airbnb, and simultaneously, ₺18,242.83 was withdrawn from my bank account. The host didn’t respond within 24 hours, so the reservation was canceled, but I never received a refund. I contacted Airbnb on July 13, and they...
On July 12, 2024, I inquired about the availability of a rental property through Airbnb, and simultaneously, ₺18,242.83 was withdrawn from my bank account. The host didn’t respond within 24 hours, so the reservation was canceled, but I never received a refund. I contacted Airbnb on July 13, and they...
On March 28, 2025, I made a reservation on Hotels.com, but I accidentally booked it for April 12 instead of the intended date, March 30. I immediately tried to correct the mistake, but I was told that no refund would be issued for the wrong date—even though it was an honest error. While chatting wi...
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