On July 12, 2024, I inquired about the availability of a rental property through Airbnb, and simultaneously, ₺18,242.83 was withdrawn from my bank account. The host didn’t respond within 24 hours, so the reservation was canceled, but I never received a refund. I contacted Airbnb on July 13, and they claimed the money was just blocked, not charged, and would be released soon. After a week with no refund, I reached out again and was told to wait 15 business days. Even after this period passed, I still didn’t get my money back. I contacted them again on August 2, and they said, “Oops, we hadn’t released it yet.” But still, nothing happened. Despite multiple calls and messages, they kept insisting it was my bank's issue, but my bank confirmed the money was withdrawn, not just blocked. It's now August 19, and I still haven't received a refund. Airbnb’s customer service is frustrating, unhelpful, and only repeats scripted responses. I deeply regret using their platform.
On July 12, 2024, I inquired about the availability of a rental property through Airbnb, and simultaneously, ₺18,242.83 was withdrawn from my bank account. The host didn’t respond within 24 hours, so the reservation was canceled, but I never received a refund. I contacted Airbnb on July 13, and they...
On July 15, 2025, I made a reservation through Airbnb with code hmxrncxkbj and paid ₺20,757. Shortly after, the host canceled my booking, claiming there was a pricing error. Airbnb’s policy clearly states that canceled reservations will be automatically refunded within 72 hours. However, no refund w...
I booked a stay through Airbnb on March 19, 2024, using confirmation code hmafyxpkhd, and the total cost was shown as ₺5775. But when I checked my bank account the next day, I saw that ₺6430 had been withdrawn—₺655 more than the agreed price. Since then, I’ve been trying to get help from Airbnb’s c...
I booked a property on Airbnb and made two separate payments of ₺23,000, totaling ₺46,000. However, I canceled the reservation immediately after booking, expecting that the payment would be reversed instantly or within a very short time. To my shock, Airbnb notified me that it would take up to 15 b...
On June 28, I booked a home through Airbnb in the Mavi Durak area of Sakarya and paid ₺2,037.59 the same day. However, shortly after making the reservation, I was informed that the property was already occupied and my booking had to be canceled. Airbnb assured me that the full amount would be refund...
Comments