On January 24, 2024, I left my laptop along with its bag and charger in the overhead compartment of my seat on Turkish Airlines flight TK2223. I reported the loss to Turkish Airlines' lost and found department on the same day with all the necessary details and images. However, the next day I was informed that the item could not be found, and the case was closed. When I contacted them, they stated that they did not take responsibility. Even after creating a new record, the case was closed within a few hours, again citing that the item could not be found. I am having difficulty understanding how a laptop on Turkish Airlines' aircraft cannot be located. If it cannot be found, this situation means a loss for me. I want to express my grievance regarding the quick closure of the case with swift responses and the lack of responsibility without a thorough investigation.
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
I traveled on July 15, 2024, on flights TK1040 OTP-IST and TK2184 IST-ESB with ticket number THY 2352231285675/1 and baggage tag number TK803010. Upon arriving home, I noticed that some of my personal belongings were missing from my luggage. I reported the issue through the Turkish Airlines website,...
On December 9, 2023, my baggage was seriously damaged. At the Turkish Airlines baggage section, as there was no suitable cabin baggage available, a 'Damage Report' was created. They personally took a photo of the damaged suitcase with the reference number ISTTK60271/09DEC23/1829GMT, and recorded my ...
After my flight TK1079 from Istanbul to Belgrade on March 12, 2024, my suitcase was delivered broken. I couldn't find any representative at the Turkish Airlines office at Nikola Tesla Airport. I was unaware that a report needed to be filed at the lost and found office after the flight. I submitted a...
Hello, after my Turkish Airlines flight on July 29, 2023, with flight number TK 339693 7050/29 from Ankara Esenboğa Airport to Bingöl Airport, my suitcase was delivered to me damaged and completely open. Immediately after the flight, I went to the Turkish Airlines ticket sales office at Bingöl Airpo...
Comments