Despite reporting the complaint below twice to their complaint department, they didn't even bother to explain, simply saying 'there's nothing to be done.' I've been a Turkish Airlines passenger for nearly 40 years, and this is too much. I had an open ticket, and when I wanted to use it for the same route, they charged me an additional 70 USD + 140 USD + the ticket price (₺19168)! I had already paid ₺19168, and now I had to pay 70 USD + 140 USD and another ₺12-13000 to use the open ticket?! What kind of system is this, what kind of trade, isn't it very strange? I wrote feedback, and since I couldn't use this ticket due to lack of time, I bought a new ticket by paying ₺15118. The ticket number I purchased is 2352225481055. Same route, same city, Istanbul-Brussels. How can I explain this situation to my customer who will pay for this ticket? After paying 70 + 140 USD to use the open ticket (which is understandable and logical), they should have refunded me the ticket price difference of ₺4000, but instead, they asked for another ₺12-13000. How do you explain this? The ticket difference is not much, it's less! I can't explain this. If you have a logical explanation, please write it to me in English, and I will convey your response to my customer. I fly very frequently, and I can use the open ticket on a route where the new ticket price is not much higher because I can explain the 70 + 140 USD difference. Either provide me with a written explanation or allow me to use the ticket under the conditions I mentioned. Otherwise, I will be in a difficult position with my customers as I cannot explain this situation. I await your response.
About 10 months ago, I purchased an open ticket for ₺1650 for the Izmir-Istanbul route and wanted to use it for a flight on 28.06.2024. I called the customer service center to set the date. After confirming the date, the representative informed me that I would need to pay an additional ₺1750. When I...
A year ago, I had an open ticket with Turkish Airlines (expiry date: 10.07.2024 23:59). Today was the last day to use it. I tried to purchase a ticket at the Turkish Airlines ticket counter at Istanbul Airport. The staff said, 'Your transaction cannot be completed. There is a technical issue.' They ...
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and ...
I bought a ticket from Turkish Airlines one month ago and have repeatedly requested a refund, yet they've completely ignored all my inquiries. Every time I contact their call center, I get nothing but vague excuses—claiming they're waiting for feedback or additional information, which I've already p...
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