On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and made a payment of ₺2703 through the call center. However, after the transaction, I noticed that my child's ticket did not have a ticket number in the system. I reported this to Turkish Airlines. They informed me that it was a system error and that a ticket would be issued for an additional payment of ₺1300. This is absolutely unacceptable. If that were the case, I would not have accepted it. I agreed to pay ₺2703 for three passengers. I do not accept the additional payment they are asking for. The entire process was handled through the call center, and this can be verified by reviewing the call records. Based on their statements over the phone, I request that a ticket be issued after the review. Trying to charge an extra payment is not acceptable. Otherwise, I will exercise my legal rights. I have also submitted feedback to Turkish Airlines regarding the same issue.
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
On 26/08/2026, I purchased 4 tickets for a family flight from Antalya to Istanbul. My 4-year-old child’s name should have been entered as Y****, but due to the system’s auto-complete, it was mistakenly written as Y****. As soon as I noticed the error, I called Turkish Airlines customer service, but ...
I had a flight ticket from THY for Antalya to Istanbul on June 22. I wanted to reschedule this ticket to June 26 by calling the call center. The price shown in the system was ₺3200, but I was asked for ₺6000. Then, I decided to get a refund, and they suggested that I could keep the ticket open and l...
Good evening. I had purchased tickets for two people from Turkish Airlines. I wanted to change the ticket for one of these two people. I contacted the call center because we had bought the tickets together but later separated them. Therefore, I couldn't make the change through the app. I called the ...
Half an hour ago, I purchased tickets for myself and my three children using the THY app. I am certain that I entered my birthdate correctly, but after completing the ticketing process, I noticed that the day and month had changed to October 31. I am very sure that this mistake did not originate fro...
Comments