I purchased a Turkish Airlines ticket for the Ankara-London flight on 09.06.2024. When I bought the ticket on 25.03.2024, I was entitled to certain online services such as purchasing extra baggage online and online check-in. However, these rights were revoked by Turkish Airlines due to the flight being operated by A****, a J**. Despite contacting customer service three times and submitting two feedback forms, I only received meaningless and inadequate automated email responses. It's unbelievable that such an issue occurs in one of our country's prestigious institutions. It's not just about causing inconvenience to hundreds of people, but also failing to provide a solution despite extensive advertising is astonishing. I am sharing my complaint here because I want this issue to be known everywhere.
Unfortunately, I encountered some issues with my online privileges for my upcoming flight from Ankara to London on June 9, 2024. The flight is being operated by AnadoluJet's A Jet, which has resulted in the loss of certain online services such as purchasing extra baggage and online check-in. I purch...
Despite having chosen and confirmed my seat days in advance for my London-Istanbul flight with Turkish Airlines on 05.01.2024, I learned 12 hours before the flight that my seat was reassigned to someone else. After repeatedly calling the call center, I discovered that the seat I had reserved was sol...
On July 9, 2023, I purchased a connecting flight ticket from Igdır to Istanbul via Ankara on the Turkish Airlines website, using the same PNR number. I completed my flight, but to my dismay, my suitcase never arrived. With my house keys inside the missing bag, I found myself unable to go home. Despe...
I wanted to make a change for my flight with ticket number 2352219654650 dated 04/05/2024. Although I purchased my ticket through the Anadolu Jet app, I received feedback that the change should be made through Turkish Airlines because it is a TK flight. When I contacted Turkish Airlines, I was infor...
On April 14, 2024, I received a message that my Turkish Airlines flight from Batman to Istanbul at 19:25 was delayed to 21:15 due to operational and force majeure reasons. Despite being at the airport counter at 20:00 and checking in, they did not let me in, stating that the flight was rescheduled t...
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