Despite having chosen and confirmed my seat days in advance for my London-Istanbul flight with Turkish Airlines on 05.01.2024, I learned 12 hours before the flight that my seat was reassigned to someone else. After repeatedly calling the call center, I discovered that the seat I had reserved was sold to another passenger for a fee, and I was reassigned to a different seat. When I provided feedback and requested compensation, I received a demagogic response stating that the seat could be given to someone else due to disability/health reasons. Both the call center and the counter confirmed that my seat was actually sold for money to someone else. The issue here is that they sold the seat service included in the ticket price and took away my right if someone else paid more, without any explanation or communication. Due to this disrespect for passenger rights and disregard for human dignity, I must state that Turkish Airlines does not offer any service quality worth the price difference.
Turkish Airlines' Unacceptable Practice of Selling Reserved Seats and Lack of Transparency. I recently had an extremely frustrating experience with Turkish Airlines that I feel compelled to share. During my flight booking process, I diligently selected a specific seat, paid for it, and expected tha...
I purchased a Turkish Airlines ticket for the Ankara-London flight on 09.06.2024. When I bought the ticket on 25.03.2024, I was entitled to certain online services such as purchasing extra baggage online and online check-in. However, these rights were revoked by Turkish Airlines due to the flight be...
On April 13, 2024, I purchased two tickets from Turkish Airlines for a flight from Istanbul to Diyarbakir on June 13, 2024. I also paid for two adjacent seats in business class and completed the booking with assigned seat numbers. Three days before the flight, I received an email informing me that o...
On the morning of July 13, 2024, I purchased a ticket for Turkish Airlines flight TK2658 from Istanbul to SIV. When buying the ticket, I selected my seat and paid for it. However, until the day of the flight, the seat I paid for kept changing. My seat number changed 4-5 times, and I couldn't sit in ...
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
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