I wanted to make a change for my flight with ticket number 2352219654650 dated 04/05/2024. Although I purchased my ticket through the Anadolu Jet app, I received feedback that the change should be made through Turkish Airlines because it is a TK flight. When I contacted Turkish Airlines, I was informed that they do not have the right to change the ticket. I had several conversations with the customer representatives of both companies, but I saw that no actions were taken to resolve my issue. It is disappointing to see that Turkish Airlines, which is on the way to becoming the world's largest airline, and its subsidiary Anadolu Jet, offer a free change option when selling tickets but fail to honor it, causing inconvenience to their customers. I canceled my ticket due to this unlawful and indifferent practice. Please be assured that I will pursue the necessary legal actions, and I request you to act in a manner befitting your reputation.
About a month ago, on 03.03.2024, I purchased a ticket through the THY mobile app for an Anadolu Jet flight from Sabiha Gokcen Airport to Adana Airport scheduled for 06.04.2024 at 01:00. Just 5 days before our flight, we were informed that it was canceled due to operational reasons and that we could...
On July 2, 2024, I purchased a Turkish Airlines ticket from Istanbul to Bangkok, with the outbound flight on July 3, 2024, and the return flight on July 13, 2024. On July 3, 2024, at 22:09, I received an email stating that my return flight had been canceled. When I called customer service on July 4,...
I purchased a Turkish Airlines ticket on 27.11.2025 for the Istanbul–Antalya route, with a travel date of 15.12.2025. Later, I wanted to postpone this flight to a later date, and I was willing to pay any fare difference that might arise due to the change. However, when I requested a date change via ...
I had two tickets for the TK7372 flight on February 11, 2024, at 08:35. Due to health issues, I had to put my tickets on hold. Today, I wanted to rebook my tickets. I waited for an hour to connect with customer service. Despite being named 'Jet', Anadolu Jet has separated from Turkish Airlines, and ...
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