On April 14, 2024, I received a message that my Turkish Airlines flight from Batman to Istanbul at 19:25 was delayed to 21:15 due to operational and force majeure reasons. Despite being at the airport counter at 20:00 and checking in, they did not let me in, stating that the flight was rescheduled to 20:45. Many others, including myself, did not receive any message about the flight being moved to 20:45. Even if we had, which airline reschedules a flight just a few hours before departure? This is highly irresponsible. It is well-known that Turkish Airlines overbooks flights and causes such issues. As always, this company overbooks and causes inconvenience to passengers, seemingly preferring to make money this way. I created a feedback form to resolve my issue. My form, numbered TK-10663215, was rejected in a mocking manner, and my ticket was not even refunded. I want to state that I will file a lawsuit and apply to the Consumer Arbitration Committee since my issue was not resolved, including by the airport staff. It is disappointing that a prestigious company like Turkish Airlines falls into such a poor situation, causing problems for passengers and then refusing to resolve them. I want to express my regret regarding Turkish Airlines.
I purchased a ticket from Turkish Airlines on 19.11.2023. My flight was scheduled for 10:40 AM. At 08:45 AM, I received a message that my flight was canceled and rescheduled for 1:00 PM to Batman. At 12:20 PM, I waited at the gate when the Batman flight gate opened. When my turn came, I was told to ...
On April 21, 2024, I had a flight from Istanbul to Samsun. I arrived at the airport at 5:00 AM for my 6:20 AM flight, with my 4.5-year-old daughter. When it was our turn at 5:25 AM, we were informed that the flight had been rescheduled to 6:10 AM and that baggage check-in was closed. I received no n...
On October 10, 2024, we were scheduled to fly from Istanbul to Amsterdam with Turkish Airlines. On October 9, 2024, I attempted to reschedule our flight to October 12, 2024. Despite being charged €146 as a rescheduling fee for both tickets, the tickets are not showing up in the system. I’ve submitt...
On January 10, 2024, the 18:35 THY flight from Istanbul to Ordu was rescheduled 10 minutes earlier without any announcement, notification, or display on the screens. Unaware of this change, the check-in staff informed me that I needed to run as the gate would close in 15 minutes. As you know, it is ...
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
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