On 09.09.2023, my spouse and I flew from Diyarbakir to Dalaman via Istanbul Sabiha Gokcen on the 09:05 flight. We are a honeymoon couple. Upon arriving in Dalaman, we were shocked to learn that our two suitcases had not been sent from Diyarbakir. Our honeymoon started very badly from the first day. Aside from the clothes we were wearing, we had nothing with us, not even a phone charger. We were extremely stressed! We filed a complaint form in the lost items section. Additionally, I called THY's call center and told them they were responsible for all the expenses we would incur. However, they told me that due to procedure, they could only provide a daily limit of ₺150. Are you kidding me? Of course, if you are the reason for my inconvenience, you must cover the expenses I incur. Because we didn't have our luggage, we had to spend money on clothes and also arrived at the hotel after 7 PM due to THY, wasting our entire day. I demand immediate compensation for the one-day cost for two people at the hotel and the expenses we incurred. Also, our luggage still hasn't arrived?! You ruined my honeymoon! I am urgently awaiting a response from the authorities.
On 17.09.2023, our flight from Diyarbakir to Dalaman with a layover was initially scheduled for 09:05 but was changed to 10:15 on 24.08.2023. Based on this new time, I paid for a rental taxi in Dalaman. However, the flight time changed again, and I had to pay extra for the taxi. Due to the flight de...
On August 12, 2023, we returned to Izmir via a THY flight with a layover in Istanbul. However, we couldn't retrieve our luggage. We were informed that it was left in Istanbul. Despite our numerous attempts to locate it by calling several times, our luggage was never found. Moreover, there was no fol...
On 03.09.2023, I checked in my luggage for the 06:25 flight from Izmir to Sinop. I had a layover in Istanbul. Due to the late departure of the Izmir flight, I barely made it to my connecting flight in Istanbul. Upon arriving at Sinop Airport, I realized my luggage was missing and filed a lost luggag...
On 27.08.2023, I had a flight with THY from Kayseri to Edremit via Istanbul at 07:45. We planned our hotel reservations according to this schedule. First, the 07:45 flight was delayed to 13:40. The Kayseri flight was also delayed from 11:00 to 11:40. By the time we landed, the connecting flight's ga...
We flew from Istanbul to Dalaman at 7:45 AM for our honeymoon, with two suitcases in tow. While we received one bag, the other was nowhere to be found, and we waited a long time hoping it would show up. The missing suitcase contained all our personal care items, pajamas, and other essentials. Turkis...
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