I purchased a round-trip flight ticket from Adana to Istanbul with Turkish Airlines. However, I mistakenly booked the return ticket from Istanbul Airport instead of Sabiha Gokcen Airport. I realized this mistake immediately after booking and called customer service within 5 minutes. I explained that I would be returning to Sabiha Gokcen Airport from abroad on the same day and requested to cancel the ticket booked from Istanbul Airport. However, the customer service representative was not helpful at all and stated that I could only cancel the ticket with a deduction, and it would apply to both the outbound and return tickets. I mentioned that this situation would cause me significant inconvenience, but they informed me that a ₺800 deduction would be made for the ticket I called to cancel immediately after booking. I have never encountered such treatment with any other airline. I don't understand how customer satisfaction can be so disregarded. Since I noticed the mistake and called right after booking, I request a full refund without any deductions. Otherwise, I will be severely inconvenienced.
I called Turkish Airlines customer service to arrange my flight ticket from Istanbul to Sirnak on October 27, returning on November 2. I wanted to change the ticket to Mardin. During the process, the outbound flight was ₺700 and the return flight was ₺500. I asked customer service if I could cancel ...
I purchased a same-day round-trip ticket from Istanbul to London with Turkish Airlines. I missed the outbound flight and bought a new ticket for the next available flight. I called customer service to request a refund for the missed flight, and they informed me that I would receive a refund of ₺3200...
I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email,...
My THY - Anadolu Jet flight from Istanbul Sabiha Gokcen Airport was canceled. The canceled flight ticket was opened for changes. I selected a ticket thinking it should be between the same airports. However, the changed ticket was offered for another airport in the same city. Due to my busy schedule ...
On February 11, 2025, I bought two tickets for a flight from Istanbul to Samsun set to depart one month later. Not long after, I noticed I had picked the wrong date and reached out to customer service within 10 minutes. Even after contacting them right away, they failed to fix the date or provide a ...
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