On October 30, 2023, at 23:35, I purchased a flight ticket from Istanbul to Gaziantep. However, after purchasing, I realized that I had mistakenly bought a ticket for 22:55 instead of my preferred time of 19:40. I immediately contacted customer service to change the time. Unfortunately, they said they couldn't help. This mistake was made accidentally through the app, and I called the institution right away. They told me to send an email, which I did. In their response, they advised me to cancel my ticket and buy a new one. However, by that time, the price of the new ticket I wanted to buy had increased by 400₺. Additionally, they told me to cancel the ticket I had bought by mistake, but the system did not allow me to cancel it. I sent another email. Days passed without any resolution to my problem. The cost of a mistake should not be this high. I contacted you immediately. You can help. It is not a difficult process and not a malicious situation. Customer satisfaction should not be this unimportant. I was inconvenienced unnecessarily. This is not acceptable. You should have some options for such mistakes.
On April 10, 2024, I purchased a ticket from Turkish Airlines for the June 19 Trabzon to Istanbul flight. Upon payment, I realized I had mistakenly bought a ticket to Istanbul Airport instead of Sabiha Gokcen. I immediately contacted customer service within 10 minutes of purchase to cancel and reboo...
I mistakenly bought a ticket for Wednesday, December 25, 2024, when I meant to get one for Wednesday, December 18, 2024. I quickly recognised the error and reached out to Turkish Airlines to amend the date, eager for a swift solution. Unfortunately, I was unable to receive any help or support, despi...
On November 3, 2023, I purchased a ticket for ₺2600 (₺1300 for each flight) with the code for a flight from Ankara to Antalya on November 20, 2023, from 08:05 to 09:15, and a return flight from Antalya to Ankara on November 23, 2023, from 18:15 to 19:20. Later, on November 14, 2023, around 11:50, I...
I purchased a ticket for November 30, 2024, 13 days before my travel. After buying, I realized I had bought a ticket to Ankara instead of Istanbul. During my research, the page had refreshed, and the Ankara option remained open. I called customer service and immediately explained the situation. They...
I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email,...
Comments