On April 10, 2024, I purchased a ticket from Turkish Airlines for the June 19 Trabzon to Istanbul flight. Upon payment, I realized I had mistakenly bought a ticket to Istanbul Airport instead of Sabiha Gokcen. I immediately contacted customer service within 10 minutes of purchase to cancel and rebook for Sabiha. Despite notifying them of the error and the fact that they could easily resell the ticket by June 19, they charged me a ₺537 penalty. I truly don't understand the reason. I acknowledge there are rules, but even after explaining the mistake, they insisted on charging me. Essentially, I received no service, yet the company profited ₺537 from me for nothing. I ended up donating ₺537. I cannot accept such absurdity. It makes no sense to me. I kindly request a refund.
Hello, on October 27, 2023, I purchased a ticket for a flight from Sabiha Gokcen Airport to Gaziantep. Although the Ecofly ticket price was ₺1200, I opted for the Primefly flight at ₺1500 due to the free change and refund without deduction stated in the explanations section. When I called customer s...
On February 11, 2025, I bought two tickets for a flight from Istanbul to Samsun set to depart one month later. Not long after, I noticed I had picked the wrong date and reached out to customer service within 10 minutes. Even after contacting them right away, they failed to fix the date or provide a ...
On October 30, 2023, at 23:35, I purchased a flight ticket from Istanbul to Gaziantep. However, after purchasing, I realized that I had mistakenly bought a ticket for 22:55 instead of my preferred time of 19:40. I immediately contacted customer service to change the time. Unfortunately, they said th...
I purchased a ticket from Turkish Airlines for the Sabiha Gokcen-Hamburg flight on April 11. However, I later realized that I had made an error in the date. I contacted THY to explain my situation and requested the cancellation of the ticket and a refund. They informed me that it was not possible...
On 28.06.2023, I purchased a ticket for the Istanbul-Antalya flight from Sabiha Gokcen Airport. Despite having a boarding pass and a screenshot of my ticket, I was informed during baggage check-in that the flight was from Istanbul Airport, and I was not allowed to board. I contacted customer service...
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