On 06.04.2024, I purchased a ticket for Istanbul-Trabzon and my girlfriend bought a ticket from Izmir to Trabzon via Istanbul Sabiha Gokcen. It had been about a month since we bought the tickets. Two days ago, we received a notification asking us to confirm our new flight details. I confirmed mine, but my girlfriend's confirmation could not be obtained. After repeatedly calling customer service, they initially blamed the system and asked us to call back. Later, they explained that Anadolu Jet and Turkish Airlines had separated, and therefore, the flight service could not be provided. They offered a new ticket from Izmir to Trabzon via Istanbul Airport but put us on a waiting list without issuing a ticket. Even though we saw availability in a higher class, the customer service representative told us that we needed to pay the fare difference. However, according to the Civil Aviation Regulation SHY-YOLCU, section one, article 11(1), no fee should be charged for upgrading or downgrading. Despite multiple calls to customer service, we learned that our purchased flight tickets were canceled and put on hold. They made no attempts to compensate for this situation. According to the relevant articles of the Civil Aviation Regulation, they are required to compensate, but the airline company is making no effort. We are currently getting no results. We bought the flight tickets about a month in advance by paying the fee. Situations like the separation of airline companies should not affect us. Why does the separation of companies affect me, and why did you sell me this ticket? How can the airline company cancel a flight ticket that I paid for and completed, and not compensate for it? Is this your right? We had planned our flight tickets and schedule about a month in advance. We had timed it for the holiday. We had made reservations for the plane, accommodation, and car. However, trusting Turkish Airlines was a mistake. I wish we had bought the ticket from Pegasus.
I had two tickets for the TK7372 flight on February 11, 2024, at 08:35. Due to health issues, I had to put my tickets on hold. Today, I wanted to rebook my tickets. I waited for an hour to connect with customer service. Despite being named 'Jet', Anadolu Jet has separated from Turkish Airlines, and ...
My THY - Anadolu Jet flight from Istanbul Sabiha Gokcen Airport was canceled. The canceled flight ticket was opened for changes. I selected a ticket thinking it should be between the same airports. However, the changed ticket was offered for another airport in the same city. Due to my busy schedule ...
I took my sister's Anadolu Jet ticket and put it on hold. During this process, the reservation was changed and put on hold. Today, we contacted THY to activate the held ticket, and despite specifically requesting Sabiha Gökçen Airport, the ticket was processed for Istanbul Airport. I noticed this er...
Hello, I recently learned that the ticket I purchased for April 9th from Sabiha Gokcen to Adana with Anadolu Jet has been canceled today. Currently, I am unable to make any changes to the ticket. Since I bought it through Turkish Airlines, I contacted their customer service, but they only created a...
On February 4, 2024, I purchased a ticket with the code RXI4IS through the Turkish Airlines app. Despite wanting to change the date of this ticket, my request was denied citing the separation of Turkish Airlines and Anadolu Jet. I was informed that since Turkish Airlines does not operate flights fro...
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