I purchased round-trip flight tickets from Anadolu Jet for the dates July 26 - July 30, 2023, and had them open-ended before the travel date. Today, when I called to use my open-ended tickets, Anadolu Jet representatives informed me that I could use my tickets with Turkish Airlines. I don't understand why I have to pay more to use my tickets with Turkish Airlines when Anadolu Jet has become AJet. I believe customers should not be held responsible for the change in the airline. I am experiencing a price difference issue. I have to pay an additional ₺600-₺700 for tickets I would buy on the same day. Moreover, while cheaper prices can be found on intermediary flight ticket websites, an additional ₺120 fee is required because the open-ended ticket must be purchased through the call center. It is not allowed to purchase the open-ended ticket from a different source. This situation constitutes a violation of consumer rights. I expected my ticket, which I bought from Anadolu Jet and later turned into AJet, to be transferred accordingly. I have already paid an additional ₺600 to make it open-ended. I request a full refund of the amount I paid or a new ticket from AJet.
On 18.04.2024, I purchased a round-trip ticket from Sabiha Gokcen to Ordu-Giresun for the dates 15.06.2024-21.06.2024 through the THY mobile app. After completing the ticket transaction, I selected my seats and bought round-trip seats for ₺138.00 (69x2). About a month ago, I received a message stati...
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
About 10 months ago, I purchased an open ticket for ₺1650 for the Izmir-Istanbul route and wanted to use it for a flight on 28.06.2024. I called the customer service center to set the date. After confirming the date, the representative informed me that I would need to pay an additional ₺1750. When I...
I purchased a Turkish Airlines ticket on 27.11.2025 for the Istanbul–Antalya route, with a travel date of 15.12.2025. Later, I wanted to postpone this flight to a later date, and I was willing to pay any fare difference that might arise due to the change. However, when I requested a date change via ...
In June 2023, I purchased an international ticket for ₺10,500. Due to the cancellation of my trip, I converted my ticket to an open ticket for an additional ₺3,000 based on the guidance from your call center. I wanted to use my open ticket for another trip. However, for a round-trip ticket priced at...
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