In June 2023, I purchased an international ticket for ₺10,500. Due to the cancellation of my trip, I converted my ticket to an open ticket for an additional ₺3,000 based on the guidance from your call center. I wanted to use my open ticket for another trip. However, for a round-trip ticket priced at ₺15,000 online, I was asked to pay an additional ₺14,500 under various service fees. (I already have an open ticket worth ₺10,500 and paid an extra ₺3,000 to convert it.) Thinking there was a mistake, I asked again and was indeed told that despite all my credits, various service fees were added, and I was asked to pay an amount equivalent to the current online price. I am being forced to process my open ticket through the call center without the option to use it online. Moreover, I do not understand the logic behind being asked to pay an amount equivalent to the new ticket price by charging service fees through four different channels. I request a clear explanation of the legal basis for charging separate fees for each of the three or four service items from the channel I am forced to use. Attached is an image of my ticket. In this situation where I am being victimized for the second time regarding my open ticket, I hope that a global company will not victimize its customers with minor calculations and request that my issue be resolved as soon as possible.
About 10 months ago, I purchased an open ticket for ₺1650 for the Izmir-Istanbul route and wanted to use it for a flight on 28.06.2024. I called the customer service center to set the date. After confirming the date, the representative informed me that I would need to pay an additional ₺1750. When I...
I purchased round-trip flight tickets from Anadolu Jet for the dates July 26 - July 30, 2023, and had them open-ended before the travel date. Today, when I called to use my open-ended tickets, Anadolu Jet representatives informed me that I could use my tickets with Turkish Airlines. I don't understa...
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
On August 8, 2023, I missed my flight 30 minutes before departure and was denied boarding. A THY employee then informed me that my ticket would be converted to an open ticket. I agreed and purchased a new ticket. Now, I have contacted the call center to use the open ticket. I was told that I could u...
I tried to change a ticket I purchased with my miles through the app, but I encountered an error at the payment stage. Following this, on July 16, 2024, Tuesday morning at 05:10, I called the call center and had a 45-minute conversation. The lady there first charged my credit card ₺2500 and then tr...
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