On December 5th, I was scheduled to fly from Guangzhou Airport to Istanbul with my pet. Based on the information provided by the call center and ground services, I was informed that vaccinations and identification would suffice for the necessary documents. However, upon reaching the counter, I was told that a health certificate was required, and without it, my pet could not board the plane. I created a feedback report with the number TK9940444 requesting a refund for the fee paid for my pet. Despite Turkish Airlines (THY) promising a resolution within 2-7 days, it is now December 29th, and the refund has not been processed. Multiple calls to the call center have only resulted in the response, 'I am escalating the urgency.' Due to the incomplete information provided by THY staff, I faced difficulties at the airport, had to pay additional fees to change my flight ticket, and have been waiting for 24 days for the refund for my pet's travel fee.
Turkish Airlines clearly does not know how to handle pet transportation! Despite their social media campaigns, the reality is far from what they promote. While flying my dog from Dubai to Istanbul: They canceled my dog’s reservation even after confirming and charging for it. No notification was pro...
I had a ticket for the 05:45 Gaziantep-Dalaman flight. Despite including my pet in my ticket and having all vaccinations up to date, I was informed during check-in that my pet could not be accepted on the flight because its cage was not a hard cage. However, when I reviewed Turkish Airlines' Pet Tra...
I am writing to express my deep dissatisfaction and frustration with the service provided by Turkish Airlines during my recent travel from Prague to Istanbul on August 23rd. The level of incompetence, misinformation, and unprofessionalism displayed by your staff was nothing short of appalling. I was...
On February 24, 2024, I purchased a ticket but have been unable to make any changes to it. Since I will be traveling with my dog, I initially requested to have my dog travel with me in the cabin with an emotional support report. It took two weeks to get a response, and I was not informed. Later, I g...
I purchased a round-trip ticket from the Anadolu Jet website for travel from Istanbul Sabiha Gokcen Airport to Trabzon. Less than 24 hours before the flight, my child fell ill, and I wanted to change the flight. However, the website stated that changes could not be made if there were less than 72 ho...
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