On August 8, 2023, I missed my flight 30 minutes before departure and was denied boarding. A THY employee then informed me that my ticket would be converted to an open ticket. I agreed and purchased a new ticket. Now, I have contacted the call center to use the open ticket. I was told that I could use the open ticket, which I obtained on August 8, on July 30. They asked me to create a feedback request, which I did. It has been 7 days, and I have not received a response. Using my open ticket should not be this difficult. Additionally, the ticket, which was ₺2500, is now ₺4000. I have been waiting for 7 days and have been inconvenienced twice. If I cannot use these tickets, Turkish Airlines can give them to their Arab customers.
On September 15, 2022, I purchased a ticket for the Ankara-Dalaman route with the ticket number 2352481188597. A day before the flight, I received a message from THY informing me that my flight was canceled. I called the call center and was told that they could not refund me, but I could use the tic...
I purchased a round-trip ticket from THY with the PNR code VMXBM7 for Istanbul-Sanliurfa. Later, I put the ticket on hold. On August 20, I was informed by a customer representative that I could change my ticket for free until December 9 or get a refund. However, when I called again, I was told I cou...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
In the summer of 2023, I put my ticket on hold and started the process of using it by calling the Turkish Airlines call center on June 8, 2024. The representative on the phone informed me that I could complete the ticketing process by July 5, 2024. I was then transferred to the ticketing department....
I had opened my ticket number 235...33 in the last week of June 2023. However, when I called customer service on 21/09/2023 to use this open ticket for an Ankara-Istanbul economy class flight, I was informed that I could not use my open ticket. The customer representative mentioned that it could be ...
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