In February, I purchased a ticket using my maiden name, a***, for a round trip to Cyprus, with the outbound flight under p**** and the return flight under a***. After getting married, my surname changed to a**** u***. When I requested a surname change on my tickets, a***, which is one of their current excuses, and p****, which managed to handle the surname change request in five minutes, have not resolved my request for days. Turkish Airlines, with whom they are partnered, sent me three nonsensical email responses. I have contacted customer service multiple times. However, in their latest email, they stated that they cannot fulfill this request. For a week now, I have been dedicating time every day to resolve this issue. I have called and emailed numerous times. There is no one who can clearly address my concerns or guide me. The only solution they offer is ticket cancellation. But the ticket I bought in February for ₺2,000 is now around ₺5,800. Instead of solving my issue, they are making it worse. There is no Saliha Atas with my T.C. number in the population registry anymore. The population registry recognizes me as Saliha a*** u*** with my T.C. number, and p**** has accepted this as well, but Turkish Airlines and a*** have not. I am suffering.
For our honeymoon, we purchased two round-trip tickets from Turkish Airlines to Lulea, Sweden with a layover in Stockholm. Before purchasing, we contacted Turkish Airlines customer service to inquire if my wife's surname change after marriage would cause any issues. The response was to contact them ...
I purchased tickets from Turkish Airlines for my son and myself to Italy (Rome). Both my son and I hold dual citizenship. I bought the tickets using our Turkish names. However, since we do not have Turkish passports, we will be traveling abroad with our red passports. Because the names on our passpo...
I created an account with Turkish Airlines 8-9 years ago. When I created this account, I used a different name. While purchasing tickets, I always proceeded without using the membership name. Yesterday, while trying to buy a ticket, the system froze at the 4th or 5th step. When I tried to purchase t...
I bought a ticket for 2 people from the Turkish Airlines mobile application, and after 2 minutes I realized that I entered the same surname for both passengers by mistake, I immediately called THY and they told me to write a feedback e-mail at least 4 times and we made 7 phone calls even though I se...
I wanted to buy round-trip domestic tickets from Turkish Airlines for my spouse and child. While purchasing the tickets through the mobile app, I accidentally selected my name and my child's name and completed the transaction. This happened because the names are not displayed on the payment page, so...
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