I purchased a round-trip ticket for my son from Ankara to Turin (Italy). The departure was on April 10th, and the return was on April 12th. However, due to extreme congestion at passport control in Rome, he had to wait 2.5 hours for his turn, causing him to miss his connecting Alitalia flight. Consequently, my son had to purchase another ticket from Alitalia. Despite calling Turkish Airlines customer service five times and speaking with five different representatives, the issue remains unresolved. I have not received any response regarding my son's return ticket on April 12th. I am seeking assistance from the concerned parties. Our ticket is from Ankara to Turin. The delay in Rome is not our responsibility. Although my son had no fault in the flight process, my requests are as follows: 1. The Rome-Turin ticket should be kept open, 2. Confirmation on whether there is any issue with the Turin-Ankara flight on April 12th. Thank you.
I purchased tickets from Turkish Airlines for my son and myself to Italy (Rome). Both my son and I hold dual citizenship. I bought the tickets using our Turkish names. However, since we do not have Turkish passports, we will be traveling abroad with our red passports. Because the names on our passpo...
Flight Delay and Missed Connection Experience On September 2, 2023, I traveled from Rome to Ankara via Turkish Airlines for a business trip. However, due to a delay in departure from Rome and extended taxiing time at Istanbul Airport, I missed my connecting flight to Ankara. When I approached the tr...
I missed my April 22 flight from Trabzon to Istanbul and Istanbul to Toronto with Turkish Airlines. I know that I need to be at the airport two hours before the flight. I was only half an hour late and arrived at the airport around 09:30. One of my suitcases was requested to be checked three times. ...
We were scheduled to fly from Iğdır to Antalya with a layover in Istanbul via Turkish Airlines. On 07.08.2023, our flight was supposed to depart at 9:25 AM, but the plane did not land in Iğdır on time, causing a 50-minute delay to Istanbul. Our connecting flight to Antalya was at 1:05 PM, and we mis...
On 26/08/2026, I purchased 4 tickets for a family flight from Antalya to Istanbul. My 4-year-old child’s name should have been entered as Y****, but due to the system’s auto-complete, it was mistakenly written as Y****. As soon as I noticed the error, I called Turkish Airlines customer service, but ...
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