I requested a ticket change from Turkish Airlines due to a health issue and was told I could use it as a travel voucher. I called customer service to create new tickets for my wife and myself, but they failed to create one for my son. Every time I tried to pay, the transaction was canceled. I was transferred to different representatives or told to call back every half hour, which continued from yesterday at 14:00 until 03:00 in the morning. I got no resolution. The price for my son's ticket has also increased since my initial request. Over 15 customer service representatives gave different answers. Two suggested I go to the sales office, but I spoke to them after 02:00. Others said it's unrelated. They can check the calls. I've been and continue to be victimized. My wife and I were booked on the same flight, but not my son, and the price is increasing despite no fault of mine. I demand resolution to my distress.
We bought round-trip tickets for my wife for March 20 (Munich-Istanbul) and April 13 (Istanbul-Munich) using a €480 travel voucher we received, paying only €230. Due to an emergency, we needed to change these flights to a week later. However, this is where the nightmare with Turkish Airlines custome...
I previously purchased multi-destination tickets for myself and my foreign spouse using my miles. To change one of these tickets, I contacted Turkish Airlines Customer Service. When I tried to make the change through the Turkish Airlines app, I encountered an error. I want to emphasize that I am cal...
Last month, I purchased tickets for myself, my wife, and my son to Cyprus. Later, I found out that we couldn't enter Cyprus because my son's ID did not have a photo. I wanted to postpone the tickets as I learned this the very next day. The Turkish Airlines call center informed me that I could cancel...
I purchased tickets from Turkish Airlines for my son and myself to Italy (Rome). Both my son and I hold dual citizenship. I bought the tickets using our Turkish names. However, since we do not have Turkish passports, we will be traveling abroad with our red passports. Because the names on our passpo...
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
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