On September 6, 2023, I flew Turkish Airlines (THY) from Istanbul to Trabzon and received my suitcase damaged. In the lost luggage department, I had to fill out a form. I returned my old suitcase and received a new one a few days later. I was in a hurry because of airport parking issues, and I may not have realized at the time that they had given me a smaller suitcase. The airport staff did not either. When I opened the suitcase two days later to pack my daughter's belongings, I was surprised to find it much smaller. I immediately contacted the lost luggage department and asked that the security camera footage be reviewed. I informed them that they had given me the incorrect suitcase and that I wanted my old one back. They, unfortunately, refused to assist. I contacted Turkish Airlines, but the problem has not been resolved after a month. My suitcase, along with its tag, is in my room, and seeing it bothers me. I'm most upset because I was duped. All I want is my own suitcase back. I would appreciate any help you can give me with this.
Frustrated! On February 13, 2023, upon arriving at Istanbul airport, both of my suitcases were damaged beyond use. (This has happened every time I've traveled abroad with THY, my luggage always ends up unusable. If THY provides excellent service worldwide, where do we stand?) Despite my persistent e...
I flew with THY on 10/06/2023 from Istanbul Airport to Heathrow (London). During this flight, my suitcase was damaged. I filed a report at Heathrow Airport, attaching photos of the damaged area and a copy of the baggage tag to the report. I had to throw away the suitcase. I struggled to carry my bel...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
On September 10, 2023, during a flight with Turkish Airlines, my suitcase was damaged. I reported the issue to the airport authorities immediately and they documented it. They mentioned that they could provide a new suitcase during my visit to the city if they managed to procure one, or I could get ...
Hello, on September 16, 2023, I boarded a THY flight from Istanbul to Mus. My suitcase had some dents and small cracks. I filed a complaint with the lost and found department. They took my number and rudely told me that the file I opened was useless and to use the suitcase as it is. I insisted on fi...
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