I submitted 12-13 Feedback Forms and sent emails for months to use the miles points my spouse earned from Turkish Airlines, but I was continuously inconvenienced. Despite my spouse's miles points being registered and having access to the THY account, every possible difficulty was created to prevent me from accessing the Miles&Smiles account. When I wanted to transfer the miles points, an excessively high fee was demanded. I tried to open a Family Account, and even though we provided our marriage certificate and identity information, no effort was made to resolve the issue. Instead, customer service made things difficult and repeatedly told me to create a new Feedback Form each time. Although it claims to be a corporate company, it behaves completely contrary to professionalism, causing significant inconvenience.
Had a ticket from Turkish Airlines (THY) and later immediately called customer service to inform them of a surname change due to marriage. They advised me to fill out a feedback form, which I did, and I was subsequently contacted by customer service. Concerned about any issues with my flight the nex...
I have been a THY Miles&Smiles cardholder for approximately 15 years, but I haven't used it actively for the past few years and have forgotten my password. Despite numerous attempts, I have been unable to get any support on this matter. I have filled out the feedback form on the Turkish Airlines web...
I have a 10-year-old disabled son and wanted to use my discounted disabled and companion rights with Turkish Airlines (THY). They informed me that I needed to first register for a Miles&Smiles membership and then provide feedback to benefit from the discount. I followed their instructions, and both ...
I have been a member of the Turkish Airlines Miles & Smiles program for approximately 15 years. In May 2023, when I tried to log into my account, I received a notification that my membership had been canceled. When I tried the 'forgot password' link, I received a warning that my membership was tempo...
I wanted to utilize Turkish Airlines (THY) discounted fares for disabled passengers and their companions because I have a disabled 10-year-old son. They instructed me to become a member of Miles & Smile, provide feedback, and only then receive the discounts. The system granted both the disabled and ...
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