On January 25, 2024, I purchased a ticket for the Van - Istanbul flight. I paid an extra fee to reserve two-person seats and also generated my boarding pass. At the airport, during boarding, the attendant informed me that the aircraft had changed, and therefore, the seat arrangement would be altered. Despite seeing empty two-person seats on the screen and informing the attendant, I was placed in three-person seats with the response 'there's nothing I can do.' Now, despite paying an extra fee and being an Elite Card member, I don't understand why I wasn't given a seat in the available two-person seats. When I reported this to the THY call center, I asked them to create a complaint record, but I received the response 'we can't do anything.' While there are no issues offering all kinds of services and charging fees during ticket sales, when it comes to complaints, the call center says they can't see the seat layout of the aircraft. I received the same response when I called before the flight took place. Is this the customer satisfaction understanding of such an institution?
Hello, On April 24, 2024, I purchased a plane ticket from Istanbul Airport to Hatay Airport. To avoid any issues, I paid extra to book seats next to my spouse. Yesterday, I received a message stating that my seat had been changed due to operational reasons. When I checked the plane, the back sectio...
On January 17th, Wednesday, I purchased tickets from THY for a flight to Trabzon. Additionally, I paid extra to ensure my 2.5-year-old son could sit by the window and I took the middle seat next to him to avoid any contact with others. This morning at 07:38, I woke up to messages and emails indicati...
On August 10, 2023, I purchased a round-trip ticket for two people from Istanbul to Paris for the dates of February 10, 2024, and February 17, 2024. During the purchase, I also selected seats for both passengers for an additional fee. The chosen seats were 15A and 15B, and I paid part of the amount ...
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
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