On March 19, 2024, my Anadolu Jet flight from Van to Esenboğa was canceled due to weather conditions. I made a change through the THY app, but I was inconvenienced by both the app error and the call center. When I noticed today, I saw that both of my flights were listed as Esenboğa-Van Esenboğa-Van. I called customer service to report the error in the app and requested to change the flight. The female representative explained everything very well, created a feedback record, and said she could only change the outbound flight for a certain fee. 25 minutes before my flight, I spoke with another representative and expressed my desire to change my flight, but they kept me on hold for 20 minutes without any reason, muting me every 2 minutes, and finally told me that I couldn't change my ticket at all. As a result, I was inconvenienced by both the THY app and the call center. I request that this inconvenience be resolved.
I purchased a round-trip ticket from Turkish Airlines for a flight from Ercan Airport in Lefkosa to Sabiha Gokcen Airport on April 3, 2024, and a retu...
About a month ago, on 03.03.2024, I purchased a ticket through the THY mobile app for an Anadolu Jet flight from Sabiha Gokcen Airport to Adana Airport scheduled for 06.04.2024 at 01:00. Just 5 days before our flight, we were informed that it was canceled due to operational reasons and that we could...
Turkish Airlines Flight Cancellation Inconvenience On 03/05/2024, Turkish Airlines flight TK2751, scheduled to depart from Van Ferit Melen Airport at 18:20 and arrive at Istanbul Airport, was canceled half an hour before departure due to adverse weather conditions. We were offered options for fligh...
Due to the constant cancellations of flights between Yuksekova Airport and Istanbul Airport, I changed my flight on 11/02/2024 from Van Ferit Melen Airport to Istanbul Airport for free. Despite experiencing inconvenience for reasons beyond my control, I have been waiting for days to be reimbursed fo...
On 23.10.2023, I had to put on hold a €250 ticket I purchased from Turkish Airlines (THY) for my father-in-law, flying from Ankara Esenboğa Airport to Frankfurt Main Airport, as his visa did not come through. Later, when I wanted to use this ticket for a flight in November 2024, the THY call center ...
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