Hello, unfortunately, we couldn't find anyone at Turkish Airlines who understood our issue and was solution-oriented. It seems like they have given phones to inexperienced staff without proper training. Even an AI could perform better in analyzing the situation. Our flight coded SPT4PC, scheduled for August 19th at 12:00 PM from Hatay, was canceled on the morning of the flight at 6:00 AM. We had to rebook through ticket management, but no other flights from Hatay were available. We reluctantly rescheduled for August 22nd, Tuesday at 12:00 PM. At the same time, Turkish Airlines informed us via SMS that the canceled flight was rescheduled to August 19th at 3:30 PM from Adana. Although it still caused inconvenience, updating the flight to Adana today would have been more suitable because I know you will change the Tuesday flight to Adana as well. We tried to communicate our urgent request and explain that the error was on Turkish Airlines' part and couldn't be dismissed with a simple 'you used your one right'. They forced us to submit feedback online, and when the website gave an error, they manually created the record. So, there was no need to delay the process by an hour! But the lack of understanding doesn't end here. Despite wanting to join the 3:30 PM flight today, if an urgent call can't be returned within 4-5 hours, it's a shame. How is this the most corporate and global company in Turkey? Let's call it a global joke. On our June 19th flight, you changed Istanbul-Hatay to Adana without providing any ground services. A 1.5-hour trip took 6 hours. We had to use more vehicles and spent more money. I submitted feedback, and you responded with an email saying I couldn't provide feedback. I am the guardian of the children, yet you lack the intelligence to understand this. It's nothing but a nerve-wracking experience. From now on, I will use any alternative to Turkish Airlines. I won't praise, feel proud, or even apply for job postings. I am disgusted.
Turkish Airlines rescheduled my April 13 Antalya-Ankara flight from 15:15 to 05:45 because it was an AnadoluJet flight. With so many available time slots, why was this time chosen? When I called Turkish Airlines, their untrained and uninformed staff told me, 'We cannot process AnadoluJet flights rig...
Today, we embarked on a journey with Turkish Airlines, transferring from Antalya to Samsun via Istanbul. Turkish Airlines left us in a lurch and turned our day into a disaster. They arbitrarily canceled my connecting flight and rescheduled it for the next morning. My wife and I went through quite an...
I had a flight from Antalya to Trabzon that included a stopover in Istanbul. Unfortunately, the Antalya-Istanbul flight was delayed, and I requested assistance from the airport staff to avoid missing my connecting flight. They let me board the 15:55 flight (which is visible in their system). We also...
Turkish Airlines transferred my luggage to the wrong plane. I am writing about the issues I faced to set an example and to prevent others from experiencing the same problems. Maybe this will ease my frustration a bit. The disorganization of Turkish Airlines persisted from Istanbul to Izmir. The gate...
We experienced the February 6 earthquake in our home in Hatay. We lost and buried our loved ones. We couldn't enter our home and couldn't find a place to stay. Our car was stuck in the rubble and was completely unusable. We were trying to move away from the earthquake zone. On February 20, I bought ...
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