Turkish Airlines rescheduled my April 13 Antalya-Ankara flight from 15:15 to 05:45 because it was an AnadoluJet flight. With so many available time slots, why was this time chosen? When I called Turkish Airlines, their untrained and uninformed staff told me, 'We cannot process AnadoluJet flights right now. Our system will be available on April 1. We will have additional flights then. If you call us on April 1, we can change your flight time immediately.' Today, when I saw that AnadoluJet's flight times were fully booked, I called again. Customer service told me, 'You could have changed the time on the day you called, but now all the times you want are fully booked. We can offer a refund if you wish.' Why are you causing inconvenience to loyal and potential customers? Isn't this shameful? I bought my ticket 1.5 months in advance and requested a refund today. You are losing passengers due to incorrect information provided by your staff. I am very disappointed in Turkish Airlines, a major company. I am certain I will not choose you again.
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
My flight with Turkish Airlines for 3 people on July 9th, Istanbul 02:10 - Egypt Sharm El Sheikh 04:50 was canceled. All flights during these hours were canceled, and although it wasn't our fault, we accepted an earlier flight but are still facing issues. I paid extra to fly with Turkish Airlines to...
On January 24, 2018, I purchased three tickets for the July 1 flight at 9:40 AM. This flight time was suitable for me as my hotel check-in time was 12:00 PM. However, yesterday I received a message from Turkish Airlines informing me that my flight time was changed to 5:30 PM and my original flight w...
Hello, unfortunately, we couldn't find anyone at Turkish Airlines who understood our issue and was solution-oriented. It seems like they have given phones to inexperienced staff without proper training. Even an AI could perform better in analyzing the situation. Our flight coded SPT4PC, scheduled fo...
A few days ago, I bought a ticket for the 16:05 flight on June 19th from THY for ₺2000. Today, I received a message stating that our flight has been rescheduled to 05:10 on June 19th. When I called, they said only the 5 AM or 7 AM flights were available for changes or a full refund could be issued. ...
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