On December 3, 2023, I booked a round-trip ticket to Belgrade using my miles through the Turkish Airlines app. On December 31, 2023, I traveled with my cabin luggage on a flight from Istanbul with Turkish Airlines. On my return journey, I was informed at Belgrade airport that my cabin luggage did not meet the cabin luggage standards. I have traveled to numerous countries including Thailand, Korea, Japan, Taiwan, Italy, and the UK with this same luggage without any issues. This was the first time I encountered such a problem. They demanded an extra ₺4,000 for the luggage. When I expressed my unwillingness to pay this fee, they stated it was not their problem. When I contacted Turkish Airlines customer service, they told me there was nothing they could do and that I had to make the payment, instead of resolving the issue. I have been traveling with Turkish Airlines for many years, but this is the first time I have witnessed such a lack of customer focus. I am paying the ₺4,000 and heading to the plane. I do not think I will travel with a company that does not stand behind its customers from now on. As soon as I return, I will file complaints with all relevant platforms.
I had a flight with Turkish airlines on 15 November 2023 from adb to ist. When I was purchasing my ticket I paid for extra 21kg for check in baggage. Before the flight when I realized I do not need it, I called 4 times them to cancel it. Unfortunately customer representatives are so ignorant, they c...
Turkish Airlines, which proudly carries my country's flag internationally, should provide better service to its customers. The staff you choose should be more carefully selected, and your rules should be consistent across different airports. On my flight from Istanbul Airport to Elazig on 12/08/2...
I purchased round-trip tickets for three people from Turkish Airlines for the route Sabiha Gokcen - Pristina, dated 04/05/2024 and 04/12/2024. One ticket included baggage allowance, while the other two did not. We used our outbound tickets to Pristina without any issues. However, when it was time to...
On October 4th, I had a flight from Belgrade to Adana with Turkish Airlines. Initially, I landed in Istanbul but was not allowed to board the Adana flight. The reason given was that I was not listed on the Belgrade-Istanbul flight, even though I had boarded it. Due to their system errors, I had to p...
On April 15, 2024, I purchased a ticket for a flight from Uzbekistan to Mardin with a layover at Istanbul Airport. Although it was indicated that my luggage would be transferred from Istanbul to Mardin, Turkish Airlines failed to complete this process, and my luggage was not transferred to the Mardi...
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