On July 3, 2024, I purchased Istanbul-Rize flight tickets for my wife and daughter through the Turkish Airlines website for a July 22, 2024 flight. We completed check-in 24 hours before the flight and paid for two seat selections. We arrived at the airport on July 22, 2024, at 10:26 AM and checked in our luggage early, even paying ₺420 in cash for excess baggage.
The boarding pass indicated a gate time of 11:15 AM. Due to security congestion, my wife and daughter reached gate G2A at 11:26 AM. Despite being just one minute late and the aircraft still connected to the jet bridge, the staff refused to let them board. According to regulations, checked-in passengers must be allowed to board, and announcements should be made. No announcements were made. Assuming the gate opened at 11:15 AM, it's impossible for all passengers to board within 10 minutes.
Time was lost due to incorrect guidance from staff. The plane entered the taxi area, and we missed the flight. Here's the critical point: our luggage was already on the plane. Instead of allowing my wife and daughter to board, they returned our luggage. How can luggage be removed from a flight ready for takeoff?
As a result of this incident, my 4-year-old daughter missed her doctor's appointment. I've filed necessary complaints with the Consumer Arbitration Committee and will do everything in my power to seek compensation for our damages.
My wife and two daughters had a flight with Turkish Airlines on February 5, 2024, flight number TK 2684 at 16:40 from Istanbul Airport to Batman. I dropped them off at Istanbul Airport two hours before the flight. Check-in procedures were completed, luggage was handed over, and boarding passes were ...
On April 21, 2024, I had a flight from Istanbul to Samsun. I arrived at the airport at 5:00 AM for my 6:20 AM flight, with my 4.5-year-old daughter. When it was our turn at 5:25 AM, we were informed that the flight had been rescheduled to 6:10 AM and that baggage check-in was closed. I received no n...
On July 10, 2024, despite checking in and arriving at the gate on time for the 23:50 Istanbul Airport - Isparta flight, we were denied boarding by Turkish Airlines due to the gate closing early. Even though I had checked in a day before the flight, had assigned seat numbers, and arrived at the airpo...
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
On June 11, 2024, I purchased a flight ticket from THY for the 06:05 flight to Trabzon. I checked in and handed over my luggage at 04:10. After waiting in the lounge for a while, I took my two children to the restroom. At 05:36, I passed through the control point again and proceeded to gate G1G. Upo...
Comments