Gymfactory Shemall Membership Cancellation Delayed Without Written Confirmation
About five months ago, I joined the Gymfactory gym located at Antalya Shemall Mall as a founding member, and during this period, I have been seriously disappointed with both the company’s level of professionalism and the quality of its services.
First of all, I believe the training and experience levels of the personal trainer staff are quite inadequate. The general approach seems to focus on providing only basic exercises, having members perform the simplest movements, and collecting membership and personal training fees rather than providing meaningful support. In fact, members are even given feedback by management regarding the inadequacy of the PT staff. Unfortunately, I have not seen the kind of professional guidance and follow-up that would actually contribute to a member’s fitness progress.
The gym’s equipment is also quite old and inadequate. Exercise options are limited, and it is not possible to perform many exercises with proper form. Most of the dumbbells do not match each other, and the gym is generally disorganized and cluttered. However, the biggest problem is not the equipment itself but the attitude of the gym management.
When a disagreement occurs at the gym, I would expect professional management, solution-oriented communication, and respectful treatment, but unfortunately, none of these seem to be present. The language used toward members, the attitude displayed, and, at times, the harsh expressions used are completely inappropriate for a fitness facility. In such an environment, you can end up feeling that you are being treated unfairly as a consumer. I clearly see the company’s overall approach as being focused more on commercial gain than on sports and the well-being of its members.
Because of all these negative experiences, I requested the cancellation of my membership. I clearly communicated my request to management both by email and in person. However, even after four days, I have not received any cancellation document or written response, and my membership is still active in the system.
As a founding member, I am extremely disappointed and uncomfortable with having received such an indifferent and disrespectful level of service. I would not recommend this gym to anyone who genuinely wants to work out, receive professional support, and exercise in a respectful environment.
My expectation from the Gymfactory Shemall Mall branch is that my membership be canceled immediately, that I receive written confirmation of the cancellation, and that the company conduct the necessary internal review of my negative experience and take steps to improve communication with members and overall service quality.